IT Support That Never Sleeps
Enterprise‑grade helpdesk for teams that move fast.
<2min
Avg Response
99.9%
Uptime SLA
4.9/5
Satisfaction
Everything Your Tech Needs
From fixing grandma's email to automating your entire business — we handle it all.
24/7 IT Support
Password resets, software installs, troubleshooting — anytime, day or night.
AI-Powered Triage
Tickets auto-classified, prioritized, and routed. Smart solutions suggested instantly.
Remote Support
Secure screen-share sessions with real engineers who fix problems fast.
Workflow Automation
Automate onboarding, reports, syncs, and repetitive tasks across your tools.
Security & Compliance
MFA enforcement, access audits, scam protection, and enterprise-grade logging.
Custom Tool Development
Need something unique? We build it — with live progress tracking on every project.
From "Help!" to Fixed in Minutes
Four simple steps. No hold music. No runaround.
Submit a Request
Open a ticket through the portal, chat, email, or phone. Describe your issue — we take it from there.
AI Diagnoses & Routes
Our AI instantly classifies your issue, suggests solutions, and routes to the right team if needed.
We Fix It
A real engineer connects via remote session, runs automation, or builds a custom solution.
Resolved & Documented
Issue fixed, you're notified, and everything is logged. You rate the experience.
Simple, Transparent Pricing
Plans for everyone — from individuals to enterprises.
Home Basic
For light users who need occasional help
- 2 support sessions/month
- AI self-service portal
- Email + portal support
- Knowledge base access
- Virus cleanup guidance
Home Premium
For anyone who wants reliable, unlimited tech help
- Unlimited support sessions
- Phone + remote support
- Priority response
- Device setup assistance
- Scam protection guidance
- Password manager setup
Home Family
Cover everyone under one roof
- Everything in Premium
- Up to 4 family members
- Parental controls help
- New device walkthrough
- Streaming & smart home setup
- Priority phone access
Need a one-time fix? We offer pay-per-session starting at $49.
Frequently Asked Questions
Don't take our word for it
See what homes and businesses say about switching to always-on IT support.
“My Wi-Fi kept dropping every evening. I submitted a ticket at 11pm and by midnight they'd walked me through fixing my router config remotely. Incredible response time.”
“We replaced our in-house IT person with 247 HelpDesk and saved $80K/year. The AI triage catches 60% of issues before a human even needs to look. Our team's downtime dropped 90%.”
“Setting up new employee laptops used to take me a full day. Now I just submit a build request and their team handles everything remotely. It's like having an IT department on speed dial.”
“I'm not tech-savvy at all, but their agents are so patient. They helped me set up 2FA on all my accounts and even scheduled a follow-up to make sure everything still worked.”
“The automation suite alone pays for itself. We automated onboarding, offboarding, and monthly compliance checks. Our Protection Score went from 35 to 92 in two months.”
“Got hit by ransomware on a Sunday. Their emergency response team had my files recovered from backups within 3 hours. Worth every penny of the subscription.”
Ready to Stop Fighting Your Tech?
Join hundreds of homes and businesses that trust 247 HelpDesk to keep things running. Start in under 2 minutes.